Wide Format Service & Support
OEM-level service, parts, training and support for Fujifilm Acuity, JHF, RTZ and Inca Onset users — keeping your operation running.
Get in Touch
40+
Years combined experience
OEM
Level engineering expertise
Own
Training & test facility
Who we are
Independent OEM-Level Engineering
Spectra Service Solutions provides independent OEM-level technical support for wide format printing equipment. Founded by Marc Beresford and Adam Moore, we bring more than 40 years of combined industry experience — much of it spent working directly for manufacturers.
Unlike most independent service businesses, we have our own facility equipped with a Fujifilm Acuity Ultra and Acuity Prime. That gives us somewhere to reproduce faults, test solutions, train engineers and operators, and work on applications — without experimenting on a customer's production machine.
We support direct print companies, and we also partner with OEMs, distributors and resellers that need experienced technical resource without the overhead of employing another engineer. Whether it's one breakdown, an installation, a day's training, or ongoing preventative maintenance — Spectra is flexible enough to assist.
Marc Beresford
Co-Founder
Adam Moore
Co-Founder
Fujifilm customers
Fujifilm Stopped Selling New Hardware. Your Support Hasn't Changed.
Fujifilm announced in 2026 that it would cease sales of new Acuity Prime and Acuity Ultra hardware. For existing owners — particularly those with substantial investments in Acuity equipment — that raised questions about what happens next.
The answer is that rather less changes than you might assume. The original OEM manufacturers behind the Fujifilm hardware — JHF and RTZ — are now appointing new distributors and have approached Spectra to provide technical support in the UK and internationally.
We know the machines. Spare parts are available from stock. Fujifilm ink remains available. And if you want additional hardware, equivalent machines can be sourced directly from JHF and RTZ to the same specifications. From your point of view, most of the things that actually matter remain in place.
Our services
Everything Your Wide Format Equipment Needs
From installation through to ongoing support, Spectra covers the full lifecycle of your wide format printing equipment with OEM-trained engineers.
Machine Installation & Commissioning
Full installation and commissioning of wide format printing equipment to OEM standards, ensuring your machine is configured correctly from day one.
Machine Relocation
Safe, professional relocation of wide format printers with full recommissioning at the new site — minimising downtime throughout the move.
Operator & Engineer Training
On-site or at our UK training facility, we deliver hands-on training for operators and engineers to maximise productivity and reduce avoidable faults.
Preventive Maintenance & Health Checks
Scheduled servicing and calibration to maximise uptime and extend equipment life. We follow OEM-standard procedures on every visit.
Breakdown Support
Rapid response fault diagnosis and repair carried out at your premises by OEM-trained engineers — getting you back up and running as quickly as possible.
Remote Technical Support
Fast remote assistance for software, firmware, connectivity, and print-quality issues — resolving problems without the need for an on-site visit wherever possible.
Technical Escalations & Consultancy
Specialist escalation support and technical consultancy for complex issues, application challenges, and bespoke engineering requirements.
Bespoke Service Agreements
Tailored service contracts designed around your operational requirements — flexible coverage that scales with your business needs.
Equipment we support
Machines We Support
Deep, hands-on expertise across the Fujifilm Acuity, JHF, RTZ and Inca Onset platforms — built through years of OEM-level field engineering.
Fujifilm / JHF
Acuity Ultra
- Acuity Ultra R1
- Acuity Ultra R2
- Acuity Ultra Hybrid
- Acuity Ultra HB60
- Acuity Ultra HB90
Fujifilm / RTZ
Acuity Prime
- Acuity Prime 20
- Acuity Prime 30
- Acuity Prime L
- Acuity Prime Hybrid
JHF
JHF Equipment
- JHF Vista Series
- JHF Croma Series
RTZ
RTZ Equipment
- RTZ Wide Format Series
Inca / Agfa
Inca Onset
- Inca Onset X Series
- Inca Onset R Series
- Agfa Onset Derivatives
Why choose us
The Spectra Difference
OEM-Level Engineering Expertise
Our engineers are trained and experienced to manufacturer standard — you get the same quality of support as the OEM, with greater flexibility and faster response.
Own Training & Test Facility
We have our own facility equipped with an Acuity Ultra and Acuity Prime — so we can reproduce faults and test solutions without touching your production machine.
Flexible On-Site & Remote Support
We adapt to your schedule and operational needs — on-site visits, remote sessions, or a combination of both. One breakdown or a full service agreement.
Rapid Response Capability
When equipment goes down, time matters. Our team is structured to respond quickly and minimise your downtime.
OEM & Distributor Partnerships
We provide engineering resource to OEMs, distributors and resellers — giving them access to experienced engineers without the fixed overhead of employment.
UK Based, International Support
Headquartered in the UK with the capability to support customers across Europe and internationally, including second and third-line escalation support.
Get in Touch
Whether you need a breakdown attended, a service agreement, or just want to discuss your requirements — we're here to help.